Introduction

At Painted Group Limited, we are committed to delivering excellence in the selection of premium tools from top-tier manufacturers including Mirka, Starchem, SATA, and others. Our dedication to your satisfaction and trust is paramount, and as such, we provide high-quality products coupled with superior customer service. This Refund and Return Policy is designed to ensure a transparent, fair, and efficient process for returning products and receiving refunds.

Policy Scope

This policy is applicable to all purchases made directly from Painted Group Limited, whether online at our website or in-person at our retail locations.

Right to Cancel

In accordance with the Consumer Contracts Regulations, customers are entitled to cancel their order for any reason within 14 days of receipt of their goods. This cancellation period begins the day all items from an order are received. To exercise your right to cancel, please inform us in writing and return the item(s) in accordance with the guidelines below.

Return Conditions

  • Time Frame: Up to 30 days from the date of delivery to return products for a refund or exchange, unless the item is faulty.
  • Product Condition: Items must be returned in new, unused condition, with all original packaging, accessories, and documentation included. Returns that do not meet these conditions may be subject to a restocking fee or a partial refund.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

Exceptions

Certain goods are exempt from return, including:

  • Customized or personalized items.
  • Clearance or “final sale” items.
  • Used, installed, or altered products.

Faulty Products

Should you receive a faulty product, please contact us immediately. You are eligible for a replacement or refund for major failures and compensation for any other reasonably foreseeable loss or damage. Return shipping costs for faulty or incorrect items will be refunded.

Process for Returns and Exchanges

  1. Notification: Contact our customer service team at [email protected] or by phone to receive a Return Merchandise Authorization (RMA) number.
  2. Shipping: Follow the provided instructions to return your product. Return shipping costs are the responsibility of the customer, unless the return is due to a fault or error on our part.
  3. Inspection: Upon receipt, returned items will undergo an inspection. We will notify you of the approval or rejection of your refund or exchange.
  4. Refund Processing: Approved refunds will be processed within 14 business days, credited back to the original payment method.
  5. Exchanges: Replacement items for exchanges will be dispatched after the returned item is received and inspected.

Shipping Costs

Initial shipping costs are non-refundable. For refunds, the cost of return shipping will be deducted from your refund unless the item is faulty or the error is ours.

Contact Information

For any inquiries regarding our Refund and Return Policy or to initiate a return, please contact us:

Policy Amendments

Painted Group Limited reserves the right to modify this policy at any time. The latest version will always be accessible on our website and will govern our return process.

Thank you for choosing Painted Group Limited. We greatly value your business and are dedicated to ensuring your complete satisfaction with every purchase.